FAQ

Books

What payment methods are available?


Cash On Delivery (Metro Manila only) Bank Transfers (via banking platform or GCash) PayPal




How does shipping work?


METRO MANILA Free Shipping (1-3 business days) CALABARZON Standard Shipping (3-5 business days) – PHP 200 REST OF THE PHILIPPINES Standard Shipping (5-7 business days) – PHP 300 ASEAN Standard Shipping (7-15 business days) - PHP2,500 REST OF THE WORLD Standard Shipping (10-20 business days) - PHP3,000 Due to COVID-19, please bear with us for possible delivery delays.




Can I track my order?


We are currently working on this feature. In the meantime, we have specified the usual shipping time for your reference.




Do I have to receive the order personally?


No, you may ask someone else to receive it for you. In case of Cash-on-Delivery orders, they may likewise pay for you.




What if I don’t receive the order in the usual shipping time?


Please let us know at omniana.team@gmail.com and we’ll check the matter for you.




Can I return or exchange a book I just received?


You can return or exchange a book only if it was damaged or the wrong book. If this is the case, kindly take the following steps: Take a photo of the book and its receipt. Return the item to the courier. Email us at omniana.team@gmail.com within 24 hours. We will review your concern and facilitate the exchange of the book at no additional cost if it is indeed damaged or the wrong book. Please note that we reserve the right to deny return or exchange if it does not meet our requirements. We will process any necessary refunds for returns within 14 business days.





Art

What payment methods are available?


Orders within and outside Metro Manila may choose Paypal or Bank Deposit.




How does shipping work?


METRO MANILA Free Shipping (7-10 business days) CALABARZON Standard Shipping (7-15 business days) – PHP 500 (small artwork) Standard Shipping (7-15 business days) – PHP 1000 (large artwork) REST OF THE PHILIPPINES Standard Shipping (7-15 business days) – PHP 1000 (small artwork) Standard Shipping (7-15 business days) – PHP 1500 (large artwork) Please bear with us for possible delivery delays due to COVID-19.




Can I track my order?


We are currently working on this feature. In the meantime, we have specified the usual shipping time for your reference.




Do I have to receive the order personally?


Yes. Because of the nature of the item, we require that you show an ID upon receipt of the item.




What if I don’t receive the order in the usual shipping time?


Please let us know at omniana.team@gmail.com and we’ll check the matter for you.




Can I return or exchange an item I just received?


You can return an item only if it was damaged during shipping. If this is the case, kindly take the following steps: Take a photo of the item and its receipt. Return the artwork to the courier. Do not accept it. Email us at omniana.team@gmail.com within 24 hours. We will review your concern at the soonest. Please note that we reserve the right to deny refund if it appears that the artwork was not damaged.
For approved refunds, we will process within 14 business days. Please note that shipping charges will not be refunded. Once you have accepted and signed for a delivery, returns are not allowed.




Can I view the artwork in person prior to purchase?


Viewing in person is rarely possible as the artwork are in various locations, but arrangements can be made for certain pieces. Get in touch with us at omniana.team@gmail.com if you’d like to arrange a viewing.




I ordered multiple works. Will they all ship at the same time? Can I combine them all into one shipment to lower shipping costs?


Generally, we cannot combine works into a single shipment. This is due to the fact that many of the works on our online site ship from various locations, and are not stored in a single facility.





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