Frequently Asked Questions - Books

 
What payment methods are available?

Cash On Delivery (Metro Manila only)

Bank Transfers (via banking platform or GCash)

PayPal

How does shipping work?

NCR

  • Free Shipping (1-3 business days)

CALABARZON

  • Standard Shipping (3-5 business days) – PHP 100

REST OF THE PHILIPPINES

  • Standard Shipping (5-7 business days) – PHP 150

Due to COVID-19, please bear with us for possible delivery delays.

Can I track my order?

We are currently working on this feature. In the meantime, we have specified the usual shipping time for your reference. 

Do I have to receive the order personally? 

No, you may ask someone else to receive it for you. In case of Cash-on-Delivery orders, they may likewise pay for you.

What if I don’t receive the order in the usual shipping time?

Please let us know at omniana.team@gmail.com and we’ll check the matter for you. 

Can I return or exchange a book I just received?

You can return or exchange a book only if it was damaged or the wrong book. If this is the case, kindly take the following steps:

  1. Take a photo of the book and its receipt. 

  2. Return the item to the courier.

  3. Email us at omniana.team@gmail.com within 24 hours. 

We will review your concern and facilitate the exchange of the book at no additional cost if it is indeed damaged or the wrong book. Please note that we reserve the right to deny return or exchange if it does not meet our requirements. 

We will process any necessary refunds for returns within 14 business days.

Can't find what you're looking for?

Perhaps you're looking for the Art FAQ.

If not, contact us here.

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